Overview
All companies are vitally interested in adding and retaining customers and reducing the costs of recruiting and hiring sales and customer service people. Despite substantial investments for pre-hire screening, sales and customer service testing and training programs, two metrics are widely accepted as being accurate:
1. The average sales and customer service organization
has thirty percent or more annual turnover
2. Eighty percent of new accounts are brought in by twenty
percent of salespeople
Clearly, companies need a better way to determine which sales and customer service job applicants to hire and to pinpoint where their present representatives need training to increase their ability to bring in new business.
The Sales Judge assessment method was developed and tested at a major university as a way to identify and hire talented sales and customer service applicants and to determine where present representatives need training to improve sales presentation and customer retention skills.
Sales Judge provides over 150 generic and industry-specific assessments for direct and telephone sales and customer service people. Each assessment is designed to allow the user to quantify the skills needed in those positions in a simulated or actual sales or customer service presentation. A detailed summary report provides a total score and summary of results and the comments of the assessing executive to guide hiring and training decisions.
Sales Judge users have 24/7 access to new and completed assessments by logging in with their password to the company’s website. The cost is $9.95 per assessment and there is a money back guarantee.
How Sales Judge works
As a browser-enabled service Sales Judge provides pre-formulated assessments online in ten categories a follows:
Clearly, companies need a better way to determine which sales and customer service job applicants to hire and to pinpoint where their present representatives need training to increase their ability to bring in new business.
The Sales Judge assessment method was developed and tested at a major university as a way to identify and hire talented sales and customer service applicants and to determine where present representatives need training to improve sales presentation and customer retention skills.
Sales Judge provides over 150 generic and industry-specific assessments for direct and telephone sales and customer service people. Each assessment is designed to allow the user to quantify the skills needed in those positions in a simulated or actual sales or customer service presentation. A detailed summary report provides a total score and summary of results and the comments of the assessing executive to guide hiring and training decisions.
Sales Judge users have 24/7 access to new and completed assessments by logging in with their password to the company’s website. The cost is $9.95 per assessment and there is a money back guarantee.
How Sales Judge works
As a browser-enabled service Sales Judge provides pre-formulated assessments online in ten categories a follows:
Evaluating Skills of Direct Sales Representatives; Hiring Direct Sales Representatives; Evaluating Skills of Telephone Sales Representatives; Hiring Telephone Sales Representatives; Evaluating Retail Counter Sales Skills; Hiring Retail Couinter Sales Associates; Evaluating Customer Service Telephone Skills; Hiring Customer Service Telephone Associates; Evaluating Customer Service Counter Skills; and Hiring Customer Service Counter Associates.
The Sales Judge web site requires the user to register and login. The user evaluates sales performance, as defined by multiple factors in typically, ten skill areas. Scoring is accomplished by the user by clicking on numbers from 1 = Poor to 5 = Excellent.
The program totals the scores for each area and provides space for the user to enter his or her comments that further explain the assessed person’s performance. When all the areas are scored the program provides a summary report, which is printed as a PDF document.
Users have the option to change and customize the standard wording of assessments and to insert their company logos and names. All data entered by the user is saved and archived on an encrypted data base where it can be accessed 24/7 when the user logs in on the web site and enters an email address and password. Payments for Sales Judge sales profiles are through PayPal, a third part merchant services provider.
Example of a Sales Judge Summary Report:
Why Sales Judge?
1. Sales Judge’s online software is highly intuitive and allows the user to quickly and easily customize an assessment.
2. Because the Sales Judge assessment process is reliable, repeatable, substantially objective, and normalized over a broad base of factors, it provides reliable data for management to use in hiring, training and motivating sales and customer service people.
The program totals the scores for each area and provides space for the user to enter his or her comments that further explain the assessed person’s performance. When all the areas are scored the program provides a summary report, which is printed as a PDF document.
Users have the option to change and customize the standard wording of assessments and to insert their company logos and names. All data entered by the user is saved and archived on an encrypted data base where it can be accessed 24/7 when the user logs in on the web site and enters an email address and password. Payments for Sales Judge sales profiles are through PayPal, a third part merchant services provider.
Example of a Sales Judge Summary Report:
Why Sales Judge?
1. Sales Judge’s online software is highly intuitive and allows the user to quickly and easily customize an assessment.
2. Because the Sales Judge assessment process is reliable, repeatable, substantially objective, and normalized over a broad base of factors, it provides reliable data for management to use in hiring, training and motivating sales and customer service people.
3. Sales Judge is a versatile and inexpensive enterprise solution for evaluating sales and customer service performance
at all locations throughout a company.
4. Sales Judge assessments are easy to customize to reflect specific terminology and initiatives. Users can insert their logo, and company name on the summary report along with a photo of the salesperson being assessed
Who can use Sales Judge?
Those who can benefit from Sales Judge sales assessments include corporate sales, customer service and HRD executives, small business owners, sales consultants and sales training professionals. Here's why:
Who can use Sales Judge?
Those who can benefit from Sales Judge sales assessments include corporate sales, customer service and HRD executives, small business owners, sales consultants and sales training professionals. Here's why:
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